Application and Operational Support Lead/Manager
Michelle is the System Administration and Application Support Manager at IDM. Michelle will be guiding IDM’s support team as they embark on software upgrades and model efficiency projects to expand opportunities for IDM’s research and technical partners. Michelle is currently completing her capstone thesis for her MBA in Information Technology Management with Western Governor's University with an undergraduate degree of Business Management with IT focus. Michelle has nine years’ experience in IT, ranging from technical design and management of coordinating the consolidation of hospital and prison pharmacies, managing CRM and ERM application integration and upgrade projects, designing and deploying desktop PC management strategies, as well as support and management of statewide electronic health record systems. Prior to working in IT, Michelle worked in the pharmaceutical industry supporting Tacoma Hospitals and WA State Prisons. As most Washingtonians, Michelle is continually seeking outdoor adventures to experience with her family, but when the day calls for indoor activities Michelle enjoys baking with her daughter!